Advanced knowledge of Avaya Aura Communication Manager, Gateways, Call Management System, AES required. Call center experience would be preferred. Should be willing to work in shifts. Exceptionally should be able to handle : UC+ CC + SMB and Video
Experience within IT Infrastructure on Avaya based technology
Expertise with VoIP Protocols H.323, H.248, SIP
Expertise with VoIP Media RTP/RTCP
Expertise with Signaling Protocols ISDN, CAS, Analog, T1/E1 PRI, E&M
Understanding of public Internet routing, routers and switches
Experience with installation, configuration, administration, monitoring and troubleshooting of
Avaya Media servers S8700, S8500, S8300 etc and
Media Gateways like G650, G700, G350, SCC1, MCC1 etc.
Expertise with Voicemail administration and troubleshooting.
Working experience with any one of the voice logger, preferably Globitel.
Working Knowledge of ACD, CMS servers,
Provide daily telecommunications support. Assist end users in telecommunication requirements to include: PBX, voicemail, call center, call accounting and call recording.
Provide Tier 1 and Tier 2 support for complex Avaya enterprise network including ; Avaya Voice Systems, Voice Mail, Call Management, Call Recording and Call Accounting.
Coordinating, reviewing, and programming requests associated with Avaya ACD for call center environments
MAC (moves/adds/changes), programming, reporting and troubleshooting of Avaya CMS platform.
Monitor operation of systems to ensure optimal functionality and performance.
Advanced skills with vectoring and call routing within the ACD
Ability to analyze existing technology / solutions as well as propose new solutions
Must be able to communicate effectively and possess a service oriented demeanor
Advanced skills in infrastructure, system and application monitoring of performance and availability.
Experience within IT Infrastructure on Avaya based technology
Expertise with VoIP Protocols H.323, H.248, SIP
Expertise with VoIP Media RTP/RTCP
Expertise with Signaling Protocols ISDN, CAS, Analog, T1/E1 PRI, E&M
Understanding of public Internet routing, routers and switches
Experience with installation, configuration, administration, monitoring and troubleshooting of
Avaya Media servers S8700, S8500, S8300 etc and
Media Gateways like G650, G700, G350, SCC1, MCC1 etc.
Expertise with Voicemail administration and troubleshooting.
Working experience with any one of the voice logger, preferably Globitel.
Working Knowledge of ACD, CMS servers,
Provide daily telecommunications support. Assist end users in telecommunication requirements to include: PBX, voicemail, call center, call accounting and call recording.
Provide Tier 1 and Tier 2 support for complex Avaya enterprise network including ; Avaya Voice Systems, Voice Mail, Call Management, Call Recording and Call Accounting.
Coordinating, reviewing, and programming requests associated with Avaya ACD for call center environments
MAC (moves/adds/changes), programming, reporting and troubleshooting of Avaya CMS platform.
Monitor operation of systems to ensure optimal functionality and performance.
Advanced skills with vectoring and call routing within the ACD
Ability to analyze existing technology / solutions as well as propose new solutions
Must be able to communicate effectively and possess a service oriented demeanor
Advanced skills in infrastructure, system and application monitoring of performance and availability.
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